2017 Winners

View the 2017 Winners

The Awards were launched in order to:

The 2017 TheTicketingBusiness Awards ceremony took place on 5 April at Croke Park. Congratulations to all our Winners

The winners of TheTicketingBusiness Awards 2017 were announced during a private
ceremony at Croke Park, Dublin.

TheTicketingBusiness Awards are the only awards to recognise a whole spectrum of achievements from across the global ticketing industry.

The awards ceremony took place during TheTicketingBusiness Forum, in front of an audience of senior industry figures.
“Congratulations to everyone who reached the podium,” commented Ian Nuttall, founder of TheTicketingBusiness Awards. “Winners included our industry’s leaders, achievers and stand-out innovators, who should all be very proud of their

Hundreds of nominations were whittled down to create the shortlist, judged by an independent panel of industry figures including:

• Tim Chambers, Managing Director, TJChambers Consultancy, UK;
• James Charrington, CEO, Dewynters, UK;
• Jasper Hope, Chief Executive, Dubai Opera, UAE;
• Sita McIntosh, COO, WhatsOnStage, UK;
• Ian Nuttall, Founder / CEO, Ticketing Technology Forum / Ticketing Technology Awards, UK;
• Carolyn Sims, Marketing Director, ENO English National Opera, UK;
• Kyle Wright, Interactive Marketing & Analytics Manager, Shubert Ticketing, US

2017 Winners Brochure


Got a question? Get in touch with Tamara Nasser, Project Manager, on +44 (0) 1903 741123 or tamara@xperiology.com


Our 2016 Winners



Category Winner: 16th FINA World Championships (Kazan) Judging Panel comments: “An impressive event ticketing achievement in an emerging market which utilised many new technologies and unique problem-solving approaches. It’s clear that there is as much innovation and fresh-thinking in new markets as there is in existing.” Winner decided by: Decision by Judging Panel

Shortlisted nominees: “Only The Brave” – Wales Millennium Centre • 16th FINA World Championships (Kazan) • “Masterfan” by Ticketmaster Spain • “GoldenTicket” Augmented Reality by Eventim Netherlands • Platinum by Ticketmaster


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Category Winner: Stephanie Lett, Live Nation Judging Panel comments: “A difficult category to decide. The winner is an impressive individual who, despite departmental cutbacks and staff changes, clearly ticked the ‘getting on with the job’ aspects of this particular Award. This is the kind of person every ticketing business should be hiring” Winner decided by: Decision by Judging Panel

Shortlisted nominees: Stephanie Lett, Live Nation • Liam Yandell, HQ Theatres & Hospitality • Mark Fisher, Royal Collection • Josh Whittaker-Vyse, Stoke City FC • Claire Hargreave, Sydney Opera House



Category Winner: Kaartjes.nl Mobile Portal Judging Panel comments: “An elegant solution to ticket discovering and purchase, which offers locals and visitors alike a huge range of events, venues and visitor attractions – all directly from a well-designed mobile portal”. Winner decided by: Decision by Judging Panel

Shortlisted nominees: ReplyBuy at Levi’s Stadium/49ers • Etix Mobile App • We Scan Tickets App • SAP Arena App • Ticketa Mobile App • Kaartjes.nl Mobile Portal



Category Winner: Liberty Stadium’s Disabled Supporter Services Judging Panel comments: “A great example of a stadium team going above and beyond to serve the needs of disabled supporters. Liberty Stadium is the first to offer online booking of disabled seating – a move which is now being adopted across the Premier League” Winner decided by: Decision by Judging Panel

Shortlisted nominees: ACF Fiorentina’s CRM • Liberty Stadium’s Disabled Supporter Services • Lisa Cobham, RWC15/Ticketmaster UK • The Contact Centre at Wales Millenium Centre



Category Winner: Cirque du Soleil’s Demand-Based Pricing Judging Panel comments: “Comprehensive adoption of demand-based pricing models has served Cirque du Soleil and its customers well. For a global entertainment brand to embrace demand-based pricing across its major arena tours bears testimony to the likely future take up of more airline-style pricing in entertainment ticketing.” Winner decided by: Decision by Judging Panel

Shortlisted nominees: “Audience in Focus” by Malmö Opera • Cirque du Soleil’s Demand-Based Pricing • Schlösserland Dresden • FanThreeSixty Integration • VW’s Autostadt Ticketshop



Category Winner: Sam Isles, VP Artist Services, Ticketmaster Winner decided by: Online ballot of the global ticketing industry

Shortlisted nominees: Arndt Scheffler, Managing Director, White-Label eCommerce • Ben Sebborn, Founder/CEO, Skiddle • Javier Andrés Marin, CEO & Founder, Ticketea • Sam Isles, VP Artist Services, Ticketmaster • Michael Nabarro, Co-Founder & CEO, Spektrix



Category Winner: Collector Ticket by Ticketmaster Winner decided by: Online ballot of the global ticketing industry Judging Panel comments: “A great product which fulfills the demands of customers who want the convenience of digital ticketing but still want that unique souvenir ticket”

Shortlisted nominees: ReplyBuy • TodayTix App • .tickets TLD domain • Collector Ticket by Ticketmaster • Spektrix Customer Segmentation Tool • Playpass



Category Winner: Merkle-Adobe Integration Winner decided by: Online ballot of the global ticketing industry Judging Panel comments: “Combining one of the leading customer insights and data analytics agencies, with the leading digital marketing tools, offers entertainment businesses an unprecedented platform to deliver targeted, personalised marketing content to drive ticket sales. Industry leaders such as Feld Entertainment have already expressed their satisfaction with these tools and services”

Shortlisted nominees: API Integration for London’s West • End Purple Seven Insights • Ticketmaster Live Analytics • Merkle-Adobe Integration • Neo-Ticketing Project



Category Winner: Rugby World Cup 2015 Premium Hospitality & Ticketing Programme Winner decided by: Online ballot of the global ticketing industry Judging Panel comments: “The industry ballot recognises the efforts made by Rugby Travel & Hospitality – the official Rugby World Cup sales agents – in selling and delivering more corporate packages than were achieved by the London 2012 Olympic Games. In total 90,000 packages were sold for the RWC15 tournament (compared to 60,000 sold for London Games). Clearly the organisers did their homework to create ticketing and hospitality packages which were well-received by the market.“

Shortlisted nominees: Experience App from Live Nation • Rugby World Cup 2015 Premium Hospitality & Ticketing Programme • Festicket Club des Loges, French Open



Category Winner: The Ticket Factory’s Systems Integration Winner decided by: Online ballot of the global ticketing industry Judging Panel comments: “As one of the UK’s leading ticket agencies, The Ticket Factory has had to move with the times. But in 2015 it released its 2.0 edition with more features and improvements than it had released in a full two years before. These included Order Tracking, Social Login, PayPal integration, Friendly URLs, Customer Account, Responsive Design and better Dashboards – offering more ease and convenience for its customers”

Shortlisted nominees: Arena App, SSE Arena Belfast • Montreal Canadiens‘ Club 1909 • Malmö’s Multi-Venue Ticketing Integration • The Ticket Factory’s Systems Integration • Ticketshop v3 from Ticketscript • 10-Day Access Control at Winterfest 2016



Category Winner: ‘Queue-it’ Winner decided by: Onsite ballot by all delegates of Ticketing Technology Forum 2016

Shortlisted nominees: Ingresso • Queue-it • Ticketplan • Intellitix • Weldon, Williams & Lick



Category Winner: Battersea Arts Centre Winner decided by: Decision by Judging Panel Judging Panel comments: “Well-deserved recognition for a much-loved venue which suffered a disastrous fire but got its ticketing and performances back online in a matter of days. Testament to a great venue team which did not give up in the face of disaster”



Winner: Tommy Higgins Decided by: Organisers of the Ticketing Technology Forum Judging Panel comments: “A hugely popular industry character who pioneered computerised ticketing in Ireland, before joining Ticketmaster to lead and expand its European expansion. From promoting (and driving) bands across Ireland to establishing new models of retail ticket sales in music stores, Tommy Higgins has been – and continues to be – at the forefront of customer services, business trends and technology changes in entertainment ticketing.”

Congratulations once again to each of our 2016 winners!

For any press related questions, please contact Tamara Nasser

*See full terms and conditions here

Nominations for TheTicketingBusiness Awards will open later this year. Please contact the team if you have any questions.

We had the best time at the 2017 Awards, at Croke Park Dublin. But you don’t have to take our word for it… take a look at the amazing photos of the night below

2017 Awards Photo Gallery

What are people saying?

Yannick Van De Voorde on Stage speaking

If you’re in the European Ticketing Industry you just need to be here.

Yannick Van De Voorde Sales Manager, Oxynade

Ivan Drandiyski

After Madrid we had our seats provider and after Dublin I believe we will have our new ticketing partner. Thank you!

Ivan Drandiyski Director, Bulstrad Arena

Tom Schoessler

Two days with fantastic speakers and tons of knowledge exchanged. Great job by Ticket Technology Forum.

Tom Schoessler Deputy Administrative Director, Theaterhaus Stuttgart

A photo of David Enstone with stadium in the background

I thought the event was fantastic and extremely useful and informative. I will certainly be ‘championing’ the need to attend next years event.

David Downie Ticket Office Manager, Liberty Stadium

Jose Sanchez

Great networking, a lot of fun and many, many ideas to implement! Thank you so much for the successful Forum.

Jose Sanchez Corporate Director - Revenue Management, Parques Reunidos

Stephanie Kovach

The best brains and technology geeks coming together to disrupt the industry.

Stephanie Kovach Industry Manager, Ticketing & Entertainment, Google